Refund policy

REFUND POLICY

Last updated: August 20, 2026

Please read this policy carefully before making a purchase. By placing an order with GlowTeeth, you agree to the terms below.

1. ALL SALES ARE FINAL
Due to the discounted nature of all items sold on this site, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchase decisions, or buyer's remorse.

2. ORDER CANCELLATIONS
Once an order has been placed, it enters processing immediately and cannot be cancelled or modified. We are unable to accommodate cancellation requests, including requests made shortly after checkout, once an order has entered our fulfillment system.

3. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, you must contact us at support@glowteeth.store within 48 hours of delivery, providing your order number, clear photo or video evidence of the damage or defect, and a description of the issue. Claims submitted after 48 hours of delivery will not be eligible for review. Approved claims will be resolved at our discretion, which may include a replacement item. Refunds for damaged or defective items are issued only where a replacement cannot be provided.

4. NON-DELIVERY CLAIMS
If tracking shows your order as delivered but you have not received it, you must contact us within 7 days of the delivery date. We will assist in investigating with the carrier, but GlowTeeth is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

5. INELIGIBLE CLAIMS
The following are not eligible for refund, replacement, or credit under any circumstance: change of mind, ordering the wrong item or size, delays caused by the shipping carrier or customs, items reported after the applicable claim window has passed, and items where no photo or video evidence is provided.

6. RETURN SHIPPING
In the rare event a return is approved at our sole discretion, the customer is responsible for return shipping costs, and the item must be unused and in its original packaging. A restocking fee of up to 20% may apply.

7. CHARGEBACKS AND PAYMENT DISPUTES
Initiating a chargeback or payment dispute without first contacting us at support@glowteeth.store to resolve the issue is a violation of these Terms. We retain all records of your order, including checkout confirmation, shipping and delivery tracking, and any correspondence, and will submit this evidence to contest disputes we consider invalid.

8. CONSUMER RIGHTS
Nothing in this policy is intended to limit any statutory rights you may have under the consumer protection laws of your country or state of residence, including but not limited to the Australian Consumer Law, which provides guarantees that cannot be excluded by this policy. Where a conflict exists between this policy and applicable law, the applicable law will govern.

9. CONTACT US
For any questions about this policy, contact us at support@glowteeth.store.